Frequently Asked Questions

ADSL Broadband Internet

Does Bluemaxx provide Australia Wide ADSL coverage?

Yes Bluemaxx provides ADSL Australia Wide. ADSL2 is available on selected exchanges across Australia.
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Does Bluemaxx Provide SHDSL?

Yes Bluemaxx can provide SHDSL at speeds up to 2/2mbps, and 6144/640kbps in transfer rates. Plans can have fixed download limits, or unlimited download limits upon requrest. Contact Bluemaxx Sales for further information.
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What speed can I get with ADSL?

ADSL provides speeds of up to 8mbps download and 384kbps download. This connection can download files at a rate of up to 1mb per second. This means you can download a 100mb file in around 1 minute and 40 seconds. ADSL2+ provides speeds up to 20mbps which can download a 100mb file in around 40 seconds. These speeds are subject to how close you are to an exchange, and the capability of the exchange and also network congestion. More information is available at: About Bluemaxx ADSL Broadband
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What does ADSL stand for?

ADSL stands for Asymmetric Digital Subscribers Line.
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How does ADSL work?

ADSL works over your existing telephone line. The signal is transmitted via your telephone line using a digital signal. Your existing home telephone works on an analogue signal, so with the use of a filter/splitter you can use the internet and the phone at the same time.
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Can I use the phone and the internet at the same time?

Yes you can use the internet at the same time, as your telephone calls are run over the analogue PSTN network and your ADSL broadband is delivered via a digital signal.
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What hardware do I need to get ADSL?

To get ADSL all you need is an ADSL modem. These are available for purchase directly off Bluemaxx or can be purchased from any computer outlet. ADSL Modem Routers can also be purchased with wireless capabilites allowing you to use your internet wirelessly in the work place or at home.
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Can I get a static IP address?

Yes you can get a static IP address for $4.00 per month.
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Do I need a filter or splitter?

Yes you need a filter on every phone line that is connected to the same telephone number. Filters filter out the digital signal on phone lines so that you do not get any noise interference on your existing telephone. Central splitters are also available and can be installed if you have above 4 or 5 phone lines in one house.
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How reliable is Bluemaxx ADSL?

Bluemaxx ADSL has a target service level of 99.1% uptime which is often maintainted above this level. As Bluemaxx uses aggregated back haul pipes, and low contention ratio's you will generally receive speeds between 85-100% of your chosen plan speed providing you fall with in the right range of the exchange.
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Can I use my own modem or router?

Yes you can use your own modem or router and Bluemaxx can supply you with the settings required for the modem or router. As the modem or router is not a Bluemaxx product, no technical support will be available to configure the device.
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Does Bluemaxx supply ADSL hardware?

Yes, Bluemaxx provides a wide range of ADSL hardware include modems, routers and filters. More information on these products is available at: Bluemaxx ADSL Plans
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What does Broadband mean?

Broadband is simply high-speed data transmission between two points. What makes this possible is an ATU modem, which exploits the physical transmission capabilites of standard telephone lines, to achieve higher data transfer.
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How long does ADSL take to get activated?

ADSL takes between 1 - 10 business days depending upon the location. ADSL2 can take up to 15 working days in some cases. Bluemaxx will notify you once your ADSL connection becomes active via phone or text message.
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Can I change from another ADSL provider with out paying a new connection?

Yes, you can rapid CHURN from another provider. This costs $35.00 to switch from another provider to Bluemaxx.
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What brand hardware does Bluemaxx supply and recommend?

Bluemaxx uses Billion Brand products, as they have proven to be extremely reliable with a failur rate of less than 0.03%. Billion are also one of few IT manufacturers who give a standard 24 month warranty with all products. Not only this but Billion modems and routers are very user friendly to the consumer, and also have excellent customisation.
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How much warranty comes with Bluemaxx ADSL Hardware?

All Billion branded Bluemaxx Hardware comes with a standard 24 month warranty from the date of purchase.
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